Refund and Return Policy
1. Incorrect or Damaged Deliveries
If a product is delivered incorrectly or damaged during delivery, we will replace it at no cost to you. The product must be returned in its original packaging with all documentation and accessories included.
2. Refunds for Unused Products
A credit note or refund (less administrative costs) may be issued for unused products returned within 7 days in their original packaging, with all documentation and accessories. This excludes shipping costs.
3. Return Shipping Responsibilities
We will not reimburse the cost of shipping returns to us. However, if the unit is subject to replacement due to a fault, return shipping will be covered within 6 months of the purchase date. After 6 months, you will be responsible for shipping costs.
4. Returns Due to Change of Mind or Incorrect Orders
If you ordered a product incorrectly, no longer require it, or have changed your mind, you may return it within 7 days. Returns must be in brand new, unused condition and in original packaging. A collection fee (as quoted based on your location) will be deducted from your refund amount. Additional restocking fees will apply if the item or packaging is not in original condition.
5. Inspection and Restocking Fees
All refunds are subject to inspection, which may take up to 7 business days. Once approved, refunds may take 3–5 business days to process. A 15% restocking fee will apply if the item is not in brand new condition or if packaging/seals are broken. Please return items safely packaged with all original packaging included.
6. Faulty Products – Refund Window
Refunds for faulty products will only be issued if reported within 7 days of delivery. After 7 days, defective products will be handled according to the manufacturer’s warranty, which may include replacement but not refund.
7. Reasons for Refund Refusal
We reserve the right to refuse a refund if:
- The item is damaged due to misuse or abuse
- Parts or components are missing
- The product has been modified or altered
8. Warranty Exclusions
The warranty becomes void and we will not be held liable for any damage or injury resulting from:
- Electricity fluctuations, power surges, or lightning strikes
- Faulty building wiring or improper electrical installations
- Failure to use the product as intended or according to instructions
- Water or liquid damage
- Installation by an unqualified electrician
9. Returns Procedure
To return a faulty product:
- Send an email with your order number and a detailed description of the fault.
- If possible, include a video showing the issue and ensure the SKU or serial number is visible.
- We will review your submission and respond within 3–5 business days.
- If required, you will be advised to return the product. Shipping to us is at your cost unless otherwise stated.
- If the item is confirmed defective, a replacement will be sent at no cost to you (within warranty period).
10. Contact Us
For any queries related to refunds, returns or warranties, please contact us at:
Email: